Refund policy

At Morvea, we want you to feel confident when shopping with us. This policy explains our return, refund, and exchange procedures, including eligibility, shipping costs, and refund processing.

1. Return Window

You may request a return within 30 calendar days from the date your order is marked as delivered by the shipping carrier.

For returns due to personal preference or a change of mind, the product must be unused, in new condition, and free from signs of wear or damage caused after delivery. Original tags, packaging, and included accessories must be returned where applicable.

We also review requests involving defective products, incorrect items, or shipping damage.

2. Return Item Condition

Customers may open the shipping package and carefully inspect the product. Opening the packaging for inspection alone does not make the product ineligible for return.

For standard returns due to personal preference or a change of mind, products must remain unused and in new condition. Products used, worn, altered, or damaged after delivery may not qualify for a standard return.

If your item arrives defective, damaged, or incorrect, please email us with your order number, a description of the issue, and photos if available.

3. How to Request a Return

To request a return:

  1. Email service@morveabags.com with your order number and the reason for your request.

  2. For defective, damaged, or incorrect items, include a description and photos, if available.

  3. Wait for our customer service team to review your request and provide return instructions.

  4. Mail the product according to the instructions provided.

We typically respond to return requests within 2 business days.

Please do not send any product back before receiving return instructions. Returns must be arranged in advance and sent by mail to the return address confirmed for your order. We do not accept walk-in returns or unscheduled warehouse visits.

4. Return Shipping Costs and Return Labels

Return shipping costs depend on the reason for the return:

  • Defective product, incorrect item, or confirmed shipping damage attributable to the order: Morvea will cover the return shipping cost and provide a prepaid return shipping label.

  • Customer preference or change of mind: The customer is responsible for the actual return shipping cost.

  • Other circumstances: Please contact us by email before returning the product so we can review the situation and confirm the applicable arrangements.

For customer-preference returns, original outbound shipping charges, if any, are generally non-refundable, except where required by applicable law.

Restocking Fee: $0. Morvea does not charge a restocking fee for eligible returns.

5. Exchanges

To request an exchange, email service@morveabags.com within the 30-calendar-day return window. Exchanges are subject to product condition, availability, and confirmation by our customer service team.

For exchanges due to personal preference, the customer is responsible for the actual return shipping cost. If an exchange is needed because of a confirmed defective product, incorrect item, or qualifying shipping damage, Morvea will cover the return shipping cost and provide a prepaid return shipping label.

If the requested replacement is unavailable or an exchange cannot be arranged, we will discuss the available options with you. An eligible return and refund may be considered under this policy.

Please wait for our instructions before returning a product.

6. Return Inspection and Refund Processing

After receiving a returned product, we aim to complete the inspection and initiate an approved refund within 3 business days, provided the return meets the applicable requirements.

Approved refunds will be issued to the original payment method used for the purchase.

Refund Arrival Time: We aim for the refund to appear in your original payment account within 7 calendar days after the refund is issued. Actual posting times may vary depending on your bank, card issuer, or payment provider.

If your refund has not appeared within 7 calendar days after it was issued, please email service@morveabags.com for assistance.

7. Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or different from what you ordered, please email us as soon as reasonably possible.

Include your order number, a description of the issue, and photos of the product and packaging, if available. We will review your request and explain the appropriate resolution, which may include a return, refund, or exchange.

For confirmed qualifying cases, Morvea will cover the return shipping cost and provide a prepaid return shipping label.

8. Order Cancellations

If you need to cancel or change an order, email us as soon as possible and include your order number. We cannot guarantee cancellation or changes once an order has been processed or shipped.

If your order has already shipped, you may need to follow the return procedure described in this policy.

9. Contact Us

Company: MAXIMUS MORRIS YN INC
Brand: Morvea
Address: 115 S JEFFERSON ST, KITTANNING, PA 16201, USA
Email: service@morveabags.com
Business Hours: Monday–Friday, 8:00 AM–3:00 PM Eastern Time (ET)

Please contact us by email before sending any product back. All returns must be arranged in advance and mailed to the return address confirmed for your order.

This policy does not exclude or restrict consumer rights that cannot legally be excluded or restricted under applicable law.